FREQUENTLY ASKED QUESTIONS
WHERE DO YOU SHIP TO?
Please check it in our Shipping policy page.
WHAT SIZES DO YOU HAVE?
We have 6 different US Sizes ring available (Size 6-11) for another size request please contact us.
WHAT IF I ORDER THE WRONG SIZE?
You can see our sizing guide here to help ensure you choose the right size ring for you. However, if it doesn’t quite fit well enough when you receive it, we offer exchanges. Please read more on . Have you changed your mind? No problem. Please send us a note at firstname.lastname@example.org and let us know your name and order number and the new size you want within 14 days of purchase. Send us back the product (it has to be in a good condition with the original package) and we will send you the desire size you want. Return shipping costs has to be paid by the customer. We do not accept any liability for Rings lost or damaged during shipping back to us.
IS IT WATERPROOF?
The ring is splash proof and waterproof in small amounts of water. It does NOT mean the ring will be fine if you bring it 30 meters below sea level. 30m = 3 atm = Splash resistant. However you can still use it while showering or in a bath.
WORKS WITH IPHONE?
Yes, with the latest iOS13 or newer software and the latest iPhones. With older software such as the iOS11 or an iPhone older than the iPhone 7, then no.
WORKS WITH ANDROID PHONES?
Yes, it will work with most of the Android phones which have built in NFC in the phone. Check the NFC in your phone settings and switch it on to make sure it will read the ring.
CAN OUR SMART RINGS AND TAGS BE ENCODED WITH AN IPHONE ?
Yes, with the latest iOS13 software or newer and the latest iPhones. With older software such as the iOS11 or an iPhone older than the iPhone 7, then no. To clear any confusion, the iPhone 7,8, X, Xs, Xr, 11, 11 Pro ,11 Pro Max can all read our rings and tags with iOS11 or later. Encoding is a different process and requires iOS13. If you are using an iPhone, then check our tutorial on how to encode our rings and tags with an iPhone.
WHICH IPHONES CAN WRITE OUR RINGS AND TAGS ?
To write or encode our rings and tags, you need to have an iPhone 7 or newer and be running iOS13 or newer. While the iPhone 6 has NFC for payments, it cannot read or write our rings and tags, even with an app. While the iPhone XR, XS and 11 ,11 Pro ,11 Pro Max can read our rings and tags without any additional apps, you do need to install an app with the iPhones 7, 8 and X. Like the NFC Tagwriter app Check our how to’s page.
WHICH IPHONE APP FOR WRITING OUR RINGS AND TAGS ?
There’s a few apps already available and the number of apps is growing quickly. Born2Evolve recommend using NFC Tagwriter app. It’s free, reliable, regularly updated and made by the same people that make the NFC chips that go into almost all the tags you would use. At the time of writing, NXP’s Tagwriter app is quite simple which is great for getting started. We’d also expect the app to develop quite quickly with new features being added regularly. Check our how to’s page
WORKS WITHOUT A PHONE?
Yes the rings and tags works with out a phone and no charging needed. However to make the rings and tags work you need to set it up with a phone.
YOUR RINGS AND TAGS ARE PAYMENT ENABLED?
Our ring and tag models are not payment enabled.